Contact Us
Non Gamstop Casinos exists to help players in the UK research casinos not on GamStop before they decide where to sign up. If you've spotted something that needs updating, want to ask about how we rank sites, or have feedback on a review, this page explains how to reach us and what we can realistically help with.
What we can help with
We handle enquiries related to the content on nonewcoal.org.uk — that includes:
- Corrections to bonus terms, ratings or factual details on any brand we cover
- Questions about how we researched and scored the operators listed on this site
- Suggestions for casinos not on GamStop that you think we should look at
- General feedback on the site, its layout or how we present comparisons
For a deeper look at how our team approaches research and scoring, see our About Us page, and for our current top-rated line-up read Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed.
What we can't help with
Non Gamstop Casinos is an independent comparison site. We're not a casino operator, so we're not able to assist with:
- Account registration, verification or login issues at any casino listed here
- Deposits, withdrawals, missing winnings or bonus disputes
- Closing or reopening an account with a specific operator
Any of the above needs to go through the casino's own customer support team directly, since they hold the account details and payment records — we don't have access to either.
If you're worried about your gambling
Because casinos not on GamStop sit outside the UK's national self-exclusion scheme, they won't automatically block you if you've previously self-excluded. If you're reading this because gambling has become a worry rather than a hobby, our Responsible Gambling page has practical steps, including how self-exclusion tools work at individual operators and where to find independent support. That page is the right first stop, not this contact form.
Before you write in
A few quick checks can save you a reply and get you an answer faster:
- If your query is about a specific bonus, check the operator's own terms page first — offer conditions like wagering requirements and expiry dates sit outside our control
- If it's a dispute over money, contact the casino's support team or licensing authority before reaching out to us
- If it's about site content, note the exact page and section so we can locate it quickly
Our Terms and Conditions page also covers how the site operates, including our approach to affiliate links and editorial independence, which answers a lot of the questions we get asked most often.
How enquiries are handled
We read every message that comes in, though as an independent research team we're not able to offer live or same-day support in the way a licensed casino's help desk would. Enquiries about factual errors on the site are prioritised, since accuracy matters more to us than speed. Commercial partnerships with the operators we list never affect how we respond to a reader query, and they never affect our published ratings either — that separation is core to how Non Gamstop Casinos operates.
A reminder on age and eligibility
Non Gamstop Casinos is intended for adults aged 18 and over. If you're contacting us on behalf of someone under that age, or with a query about underage access to any site we review, let us know clearly in your message so we can direct you appropriately.